Triva Pay Terms and Conditions

Welcome to TrivaPay. By accessing or using our remittance services (“Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. About Us

TrivaPay is a licensed remittance service provider, offering secure money transfer services to individuals and businesses. Our services are subject to applicable financial regulations in the jurisdictions where we operate.

2. Eligibility

  • You must be at least 18 years old to use our services.
  • You must provide accurate personal information and complete any Know Your Customer (KYC) verification as required.
  • Businesses must provide Know Your Business (KYB) documentation when applicable.

3. Use of Service

  • You agree to use our services only for lawful purposes.
  • You must not use TrivaPay for fraud, money laundering, terrorist financing, or any other prohibited activity.
  • We reserve the right to refuse or cancel transactions that do not comply with our compliance policies.

4. Fees and Exchange Rates

  • Fees and exchange rates are disclosed at the time of the transaction.
  • Once a transaction is confirmed, the fee and exchange rate are locked and non-refundable.
  • Additional fees may apply if the receiving bank or payout partner charges service fees.

5. Transaction Limits

  • We may impose limits on the size, frequency, and destination of transfers, depending on regulatory requirements and risk assessment.
  • Larger transactions may require additional documentation or pre-approval.

6. Processing & Settlement

  • Delivery times may vary depending on the destination country, payout method, and regulatory checks.
  • While we strive for timely transfers, TrivaPay is not responsible for delays caused by banking systems, payout partners, or regulatory reviews.

7. Compliance & Verification

  • All customers must undergo KYC/KYB checks before transactions are processed.
  • We monitor transactions in compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
  • We may request additional documents at any time and may suspend services if verification is not completed.

8. Liability

TrivaPay is not liable for losses caused by:

  • Incorrect beneficiary details provided by the sender.
  • Delays outside our control (e.g., banking delays, regulatory holds).
  • Currency fluctuations after confirmation of the transaction.
  • Our total liability is limited to the amount of the transaction fee paid.

9. Refunds & Cancellations

  • Transactions may only be cancelled if they have not yet been processed.
  • Refunds, where applicable, will be made to the original payment method, minus any costs incurred.
  • No refund is available once funds are disbursed to the recipient.

10. Data Privacy

  • We collect and process your personal data in accordance with our Privacy Policy.
  • Data may be shared with regulators, banks, or partners as required by law.
  • We use secure technology to protect your data and transactions.

11. Termination of Service

  • We reserve the right to suspend or terminate your access to our services if you breach these Terms.
  • You may stop using our services at any time by notifying us.

12. Dispute Resolution

  • If you have a complaint, please contact our support team at info@trivapay.com.
  • We will attempt to resolve disputes amicably. If unresolved, disputes may be escalated to the regulator in your jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website with the updated date. Continued use of our services means you accept the revised Terms.

14. Contact Us

For questions or concerns about these Terms, please contact us at:
Email: info@trivapy.com